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©2019 by MACT Health Board, Inc.

FREQUENTLY ASKED QUESTIONS

Get the Information You Need!

HOW DO I GET A PRESCRIPTION FILLED?

To refill a prescription, please contact your preferred pharmacy and let them know what prescription(s) you need. The pharmacy will contact your provider and submit your request.

WHAT SHOULD I DO IF I NEED TO CANCEL AN APPOINTMENT?

We understand that sometimes unexpected circumstances may make you need to cancel an appointment. If you must cancel your appointment, please call the clinic of which you were scheduled as soon as possible.

WHY DID I GET A BILL WHEN I HAVE INSURANCE?

Not all of the services we provide are covered by all insurance carriers. We make every effort to inform you if we believe a service may not be covered, however, it is your responsibility to know the coverage limitations of your insurance contract. Since we do contract with several insurance companies, it is impossible for us to know the requirements of each individual policy.

WHY DID I GET A BILL FROM AN OUTSIDE LABORATORY?

You may receive more than one bill if a third-party laboratory was used to further test or analyze your lab work.

HOW CAN I PAY MY BILL?

You can pay your bill in person at your primary clinic location by cash, check, credit card, or money order. Payments may also be made over the phone (credit card), or mailed (checks) to:

 

MACT Health Board, Inc.

ATTN: Billing

P.O. Box 939, Angels Camp, CA 95222

HOW CAN I GET A COPY OF MY MEDICAL RECORDS?

To receive a copy of your medical records, please fill out and submit an Authorization for Use or Disclosure of Personal Health Information form. 

CAN I VIEW PAST BILLS?

To obtain copies of past bills, please contact our Billing Department at (866) 894-1902.

DOES IT MATTER WHICH CLINIC I VISIT?

To maintain a continuity of care, we ask that you continue to visit the same clinic. If for some reason you would like to change clinics or Primary Care Providers, please contact us to submit a request.

WHERE CAN I FIND INFORMATION ABOUT MEDICARE?

Visit www.medicare.gov for more information about Medicare.